Warranty & Jewelry Care
Warranty
At ElegantGemStudio, we stand behind the quality of our craftsmanship. Every piece is carefully handcrafted and inspected before shipping. To give you peace of mind, we offer a 12-month Fade-Proof Warranty on all jewelry.
What is covered:
- Fading, peeling, or significant discoloration of gold vermeil plating under normal wear.
- Manufacturing defects in clasps, chains, or settings.
- Loose or detached stones caused by craftsmanship error.
- Incorrect personalization (wrong name, initials, or gemstone due to our mistake).
- Delivery damage (item arrives broken, bent, or with visible defects).
What is not covered:
- Normal wear and tear (minor scratches, small surface marks).
- Tarnishing caused by exposure to water, perfumes, sweat, or chemicals.
- Damage caused by improper use (bending, pulling, accidents, impact).
- Loss, theft, or items damaged after customer modification/repair.
- Failure to follow our jewelry care instructions.
Warranty claim process:
- Contact us at info@elegantgemstudio.com within 12 months of purchase.
- Provide your order number and clear photos of the issue.
- If approved, we will repair, replace, or refund the item at our discretion.
- Return shipping instructions will be provided during the process.
Jewelry Care
To extend the life and beauty of your jewelry, please follow these simple care tips:
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Avoid water & chemicals: Remove jewelry before swimming, showering, or exercising. Keep away from perfumes, lotions, and cleaning products.
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Store properly: Keep each piece in its own pouch or box to prevent scratching. Store in a cool, dry place.
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Clean gently: Use a soft lint-free cloth to wipe your jewelry after wearing. Do not use abrasive cleaners or polishing liquids.
- Wear with care: Do not pull or bend delicate chains. Remove jewelry before sleeping or engaging in heavy physical activity.
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Regular check: Inspect clasps and settings regularly. If you notice a loose stone or bent part, stop wearing the item and contact us.
Important Notes
- Our warranty is valid only for items purchased directly from ElegantGemStudio.com.
- Proof of purchase (order number or confirmation email) is required for any claim.
- Warranty does not extend to gift recipients unless accompanied by original order details.