Warranty & Jewelry Care

Warranty

At ElegantGemStudio, we stand behind the quality of our craftsmanship. Every piece is carefully handcrafted and inspected before shipping. To give you peace of mind, we offer a 12-month Fade-Proof Warranty on all jewelry.

What is covered:

  • Fading, peeling, or significant discoloration of gold vermeil plating under normal wear.
  • Manufacturing defects in clasps, chains, or settings.
  • Loose or detached stones caused by craftsmanship error.
  • Incorrect personalization (wrong name, initials, or gemstone due to our mistake).
  • Delivery damage (item arrives broken, bent, or with visible defects).

What is not covered:

  • Normal wear and tear (minor scratches, small surface marks).
  • Tarnishing caused by exposure to water, perfumes, sweat, or chemicals.
  • Damage caused by improper use (bending, pulling, accidents, impact).
  • Loss, theft, or items damaged after customer modification/repair.
  • Failure to follow our jewelry care instructions.

Warranty claim process:

  1. Contact us at info@elegantgemstudio.com within 12 months of purchase.
  2. Provide your order number and clear photos of the issue.
  3. If approved, we will repair, replace, or refund the item at our discretion.
  4. Return shipping instructions will be provided during the process.

Jewelry Care

To extend the life and beauty of your jewelry, please follow these simple care tips:

  • Avoid water & chemicals: Remove jewelry before swimming, showering, or exercising. Keep away from perfumes, lotions, and cleaning products.
  • Store properly: Keep each piece in its own pouch or box to prevent scratching. Store in a cool, dry place.
  • Clean gently: Use a soft lint-free cloth to wipe your jewelry after wearing. Do not use abrasive cleaners or polishing liquids.
  • Wear with care: Do not pull or bend delicate chains. Remove jewelry before sleeping or engaging in heavy physical activity.
  • Regular check: Inspect clasps and settings regularly. If you notice a loose stone or bent part, stop wearing the item and contact us.


Important Notes

  • Our warranty is valid only for items purchased directly from ElegantGemStudio.com.
  • Proof of purchase (order number or confirmation email) is required for any claim.
  • Warranty does not extend to gift recipients unless accompanied by original order details.